JIM'S Inc. REVIEWS
Had an emergency this morning with my gas water heater. It leaked water in my basement and ruined my carpet. With no service contract it is hard to get a plumber's attention. Not Jim's Inc, spoke with Michael and Jim was dispatched in the afternoon. They fixed it without replacing the 9 year unit. I would recommend Jim's with high standards. Also just signed a service agreement with him which was my decision. Great Job!!
~ Bob G.
5 Stars Isn't Enough
5 stars isn't enough for this company and for HP. I have used Jim's Inc - and HP in particular - for about 15 years for all manner of plumbing and home remodeling work. I regularly recommend them to my coworkers and other friends (so I put my name on the line with this recommendation) because I have yet to find another company in this area that has this mix of excellent prices combined with honesty and timely responsiveness. I have asked HP to do a variety of projects including pipe breaks/issues during extreme cold, water heater replacement, an oven installation with carpentry work needed, and a large master bathroom remodel to name just a few. I know that I can always count on them to give me a fair price, to be friendly, and to always respond to questions quickly. I also know the quality of their work will last decades because I have direct experience with it. I saw one of the other negative reviews here and all I can say is that I have 15 years experience with this company that says otherwise. Use this company - you won't regret it.
~ John B.
Nothing but Praises
I have nothing but praises to sing about Jim's employee Harold. I am a tenant in a condo complex and our ceiling fell in due to a leak upstairs. Due to about ten inches of cement in the ceiling, the task was incredibly complicated and difficult. Harold worked for hours and stayed much later than I assume he usually works in order to do what he needed to do. It is rare to find such care and customer service in an employee, and Harold's service was exemplary. I would recommend him to anyone who needs a handyman for the home. He is truly a great employee.
~ Chelsea F.
Reliable, First-Rate and Reasonably Priced
JIM'S Inc. is the best! We recently used JIM'S for a major bathroom renovation, and it was wonderful. The workmanship and knowledge of the project was excellent, the workers were first-rate and the price was reasonable. We have used JIM'S for our regular plumbing, heating and air conditioning work for the better part of 15 years. We have never been disappointed in its service. JIM'S is always reliable, first-rate and reasonably priced.
~ John S.
Prompt and very straight forward with the situation. I was looking to redesign my kitchen and bathroom and they gave me a very reasonable estimate for the changes. I'm impressed with their willingness to listen to my concerns. They took care of any of the problem's that came up without charging me extra and only said anything to let me know what was going on. The end results were absolutely marvelous and I know exactly who to call next time.
Trusted and Intelligent Fixer!
H.P. from Jim's Inc. is one trusted and intelligent fixer! I had only a week to get my house ready for settlement and H.P. was there when I needed a new toilet, the dryer vent replaced and even a same-day emergency dry-wall repair after the movers made a serious dent. H.P. made the move less stressful. I'm grateful that I found him and the team at Jim's Inc.
~ Nancy N.
Above and Beyond
HP has done just about every size job for me, from minor plumbing repairs to complete bathroom and kitchen remodeling. Whether the job is big or small, the same attention to detail is given and the work has always been top notch. He states the options available for the type of job you need and will give you his recommendation based on your requirements and budget. If you want to pick a different option he will do that as well, and will explain the pros and cons to ensure the customer is making an informed decision. Customer satisfaction is key, and HP goes above and beyond to make sure the customer is satisfied with the finished product. He is probably the most honest in his trade that I have worked with, and I wouldn't use anyone else for my contracting needs.
Harold did a fantastic job repairing two of our toilets! He told me the price before he started and it was very reasonable and he didn't change the price after he completed the repairs. He arrived three hours after I called and showed up exactly when he said he would arrive. In addition, he was very neat and he wore booties, which covered his shoes. I highly recommend JIM'S. They have helped me multiple times.
My wife and I want to write a note of commendation concerning your company. We had called for someone to come and find the cause of an electrical problem where we lost electricity on one side of our home. I found your ad after I had already called three other electrical companies who could not schedule an appointment until later in the week. I called JIM'S number and was glad to be greeted with a friendly voice and an offer for someone to come out the next morning. Your technician called us from Damascus to tell us he would be here by 9:30 AM and he arrived at exactly that time. We immediately knew he was the right man for the job as he listened to the problem, looked at the situation and had it solved within five minutes. It was a pleasure to have him in our home and especially his offer to have us call at anytime we have a problem. Since we are in our 80s, it is a comfort to know that there are folks like him who can make one feel secure. He patiently answered all of our questions and made us feel relieved that there was no major problem. Thank you for having such a person as part of your company. He also had good things to say about the company.
~ Franklin and Gloria
I do want you to know how pleased I was with your serviceman. Originally, I had hoped you would send an older experienced man; however, I was blessed with a bright experienced young man who did a fantastic job.
On April 4th, HP from your company came out to my residence to look at my leaky hot water heater. The 23 year old heater had to be replaced. HP was at my house for the entire day. I was EXTREMELY impressed with HP's professionalism, work ethic and honesty. The following day, Jim, from your company, came out to move a duct. Again, another top notch person. On April 5th, I had to travel out of town and HP called my father to inform him of the status of the new hot water heater. I understand this was HP's day off but he took the time to meet with my father to show him the new heater. I unfortunately don't know a lot about household appliances, etc. Your two employees were so kind and knowledgeable and took the time to explain everything to me. They went above and beyond. Because of them, I will always call Jim's Inc when I have a problem.
Quality and Efficiency
I called in the a.m. with a water heater problem and to my surprise was squeezed into a service appointment that am. HP was very helpful in offering advice and options concerning repair or replacement. It was decided that replacement was the sensible choice and he came back that afternoon and worked here until after 6 o'clock. My husband and I were very impressed with his knowledge, professionalism, cleanliness, and determination that we would be up and running without rescheduling. I also very much appreciated the opportunity to sign up for the inspection program. Thank you for the quality and efficiency of your service. You have done an excellent job in your training and choice of employees.
Just wanted to acknowledge the outstanding service we received today from Brett. Not only was he extremely friendly, courteous and professional, but he provided excellent service as well.
I Recommend Your Company
I would like to commend Justin, your serviceman. He cleared my toilet, mopped up all of the overflow and asked for some ammonia to help sanitize the floor. I will certainly recommend your company if anyone needs a plumber.
Prompt, Expert, and Courteous
Thank you for your excellent service. We were relieved when you provided us with prompt, expert, and courteous service and had our stove working in no time.
Thoughtful and Pleasant
While visiting my daughter in Kensington about ten days ago, I had the pleasure of meeting your technician Harold. Harold was doing the yearly inspection at her house. What a thoughtful and pleasant employee! He felt he was running a little late so he called her house. Before he started the inspection, he put on those "booties." He explained everything he was checking. He was just a very nice gentleman. If all your employees are as personable as Harold, you are fortunate.
Honest and Upfront
I wanted to write to thank you for your excellent service. I particularly appreciate that you provide an appointment and actually stick to it! This is certainly easier than waiting for cable to arrive between 8 and 4 and then have them not show and generally not even call to let the customer know. Also, your serviceman was honest and upfront in telling me that my system was quite aged and that this repair may last or could break down tomorrow--you can never tell with a system this age. That allowed me to make a more informed decision on how I wanted to proceed. Were I not happy I certainly would have let you know, so I thought it only fair to thank you and tell you to use me as a reference should you need one.
Meticulous, Neat and Efficient
We expected the job to be a very traumatic operation from start to finish. The job was anything but. HP completed the task in the time promised, which was 3 days. His work was meticulous, neat and efficient. He was everything one would hope a plumber would be during such an upheaval. I fully intend to use HP as my primary plumber with your firm and will recommend your firm and HP in particular to my neighbors. I expect that many of them will be re-plumbing their houses in the not too distant future. Many thanks to your firm and HP for a job well done.
~ J. Kelly
You Put Us at Ease
I just wanted to write this letter to thank you for the fantastic job you did replacing my boiler and water heater. Your workers started the job Tuesday before Christmas and worked right up to Christmas Eve, taking their time to make sure it was done right. The best part was the way you put us at ease while doing the job.
I have been a customer since 2000 when you answered a call during the holidays when no one else could/would/whatever. Since then I have become an “Advocate”. Your workers are professional, pleasant, polite and very helpful. A very satisfied customer,
Answered my Questions
Just a note to let you know how pleased I was with the service I received after my 20 year old water heater sprung a leak last week. I was preparing to go away on a trip that had been planned for a year when I noticed water coming from the bottom of my hot water heater. I called in the middle of the night and spoke to a live person, not an answering machine. Even at the late hour I called, I was given the option to have a plumber come out immediately. An immediate call was not necessary and Mimi called me shortly after 7:30 AM and, much to my surprise, scheduled a hot water heater replacement for that afternoon. Harold called and offered me the option to upgrade my heater, said that he would be there 2 hours earlier than scheduled, and, then, even better, showed up 15 minutes earlier than anticipated. Harold answered my questions and completed the replacement efficiently and professionally which allowed me to take my trip as planned.
I am not easily impressed but your way of doing business has impressed me. From the scheduling of appointments, to the plumbers who came to my home, the service was great. A real plus was getting an appointment not a window of several hours. I have already referred your service to a co-worker.
Top of My List
Thank you for living up to the claims in your advertisement. I called your office today to repair a leak under my kitchen sink. Your repairman was professional and direct in his approach to the repair. When a quixotic problem appeared, he used scientific methodology. I have had to use quite a few repair companies during my 60+ years of running a household. Your company is on the top of my list for its excellence. Thank you for keeping good old-fashioned quality service in your company.
Thanks to you
I paid my water bill today: $54.26. Last year my average water bill was $179.60. The Difference is because one of your guys came out here and found the reason. My humidifier had gone bad and was leaking water continually. Thanks to you folks I am saving money—in that area anyway.
One of your plumbers came out and did a wonderful job. He arrived early, was very professional, made some recommendations, finished his job and was done quickly. What a wonderful experience with all your staff - from the telephone to the actual work done. As promised, you were there on time, clean and neat, with a fair price. What the world could use is more companies like you. Those who claim "service, service, service" could learn a lot from you and your company. I'm so thankful that I have you as a resource not only for myself, but to spread the word to others. Keep up the good work and please feel free to use me as a reference. A VERY happy customer,
Knowledgeable and Patient
I had many questions when I first called and was a little frantic because it was a problem where I could not use my washer. You did not have an appointment that day, but gave me next day and exact time, no window, I liked that. However, later that day I got a call back from you that there was a cancellation and they could be at my house w/in a half hour. I was delighted. The man was prompt, courteous and put his little booties on when he came in. I cannot say enough good things about this gentleman, he stayed until the night, found a major problem leftover by the prior homeowner from over 11 years ago that caused a slow drain problem in the sink. He wrote up the estimate in advance and started working. He found the BIG mistake the prior owner made when they self fixed a leak, he replaced everything and replaced things connected with the sink. He did not complain about how long he was there or act upset, he was a very nice man. I never thought I would say I was happy to have him in my home, because I hate to have any plumbing problems. When we have another problem (hopefully not soon-sorry ;) we want H.P. to come back, he was the best and so knowledgeable and patient.
~ Deb and John H.
Appreciation and Admiration
Late on Saturday, a holiday weekend, we called with a stopped up sink that had backed up flooding the basement. You responded quickly, arrived shortly after that. We had to leave to keep a previous engagement. Upon our return we found the work done and the work area and the basement clean. We offer the firm and it's team of people our appreciation and admiration.
I’m extremely pleased with the professionalism, competence and design skills of JIM’S Inc. in the recent complete redesign of my main bath. Project Manager HP and rest of the team were timely, polite, competent and very respectful of the impact the project had on the rest of my home. HP not only assisted in the selection of a suite of beautifully coordinated products—floor and wall tiles, trim, paint, Jacuzzi, fixtures and vanity—he also contributed to the overall design of the space that was renovated. HP did a fabulous job installing all the new plumbing, and customized the installation of the special heater and other features of the Jacuzzi (and even replaced the entire floor which had become damaged from previous leaks). And, I don’t think I have ever seen such a beautifully precise tile installation—every line is perfect, with grout lines absolutely even, straight and neat! At the end of every day, materials were stored as neatly and unobtrusively as possible and I was quite impressed with the excellent clean up they performed when the job was done. I often walk into my bathroom just to look at my beautiful new room! It was an excellent job all around. I will definitely be referring others to JIM’S Inc. for plumbing and remodeling needs!
~ Mary Anne